Airbnb

They closed my account for absolutely no reason. Every weekend or every other day when i needed to travel for work i would get an airbnb. And then one week they flagged me trying to assume i was going to throw a party, created an appeal and then didnt even respond back to it just left my account flagged. And then they just closed it. Someone gone need to make a better app than this. Rigged app and they will take money after u pay to get an airbnb. Then try and charge additional fees on top of it and not give it back when u cancel

Airbnb’s customer service is the worst I’ve ever experienced in my life. I discovered the unit I booked had a terrible ant infestation when I checked in. I documented it right away with photos and videos, requested a refund, but the host told me it wasn’t a big deal and to remain in the unit while waiting hours for a their “cleaner” to come haphazardly spray Raid around. The ants obviously continued to live afterward. Airbnb’s response was atrocious. They repeatedly told me this did not qualify as a severe enough issue despite continued evidence, my my hourly update, updates with pictures and videos, and a failed resolution attempt. Airbnb kept ghosting me, and it was only after I hounded for days that they offered me about $20 back on a $900+ booking and the case was closed. What a sad and unacceptable resolution that you would even think to present to a paying customer. If you use Airbnb, understand that when something goes wrong, Airbnb is unlikely to help and will probably treat you terribly. After this experience, I will never use Airbnb again and I will advise everyone I know to avoid Airbnb forever.

Zero customer support Avoid vessel dolce vita Key West at Perry marina slip b11. The bad smell in there is from dirty bilge, black tank not being cleaned and basically lack of maintenance. Don’t go but if you do document everything because Airbnb doesn’t care about you!! App works great but Airbnb doesn’t care about its customers, neither does host.

They added an AI search feature and then took it away for no reason. Just add a beta label if it isn't perfect but it seemed fine to me and I was using it

Support is awful

Worst customer service department I have ever dealt with. They failed to tell me the house I originally booked was for sale. 2 months before my trip, I wake up to an email from Air BnB stating the house was sold and they cancelled my trip. The house was perfect for the trip. They offered to help find a similar house but did nothing. Didn’t send me any potential houses. NOTHING. I now had to find a house on the fly, and lucky did so. The house is nice but wasn’t comparable to the original as options became limited. voiced my frustration to them, they offered a $300 coupon. Great… I thought. However I can’t even use that coupon on the new house that was booked. The customer service team was difficult to understand to begin with. They wouldn’t help cancel and rebook the same house, so I can use the coupon. They want me to take the risk of losing the house by cancelling it 1 month before the trip and hopefully be able to rebook the same trip and use the coupon. They state it’s their policy. They essentially gave me a coupon that I cannot use to make themselves feel better after cancelling my trip.

This has been one of the most frustrating customer service experiences I have ever had. I am a disabled veteran who recently relocated to attend film school, and I found myself in a very difficult situation during my Airbnb stays. I experienced significant issues at a previous property, including a lack of internet service and a dispute that escalated to the point where I submitted evidence to Airbnb for review. Throughout the process, I provided documentation, cooperated with Airbnb’s requests, and supplied proof regarding legally prescribed medications when questions were raised. Despite my efforts, communication was slow, explanations were limited, and I was left feeling as though my circumstances were not being fully considered. The most difficult part was being told that certain aspects of my refund could not move forward until I vacated my current accommodation, despite not having immediate alternative housing available. Thankfully, my host has been understanding and willing to work with me while the matter is being resolved. I appreciate the individual customer service representatives who remained polite and professional, but the overall handling of this situation has been stressful, confusing, and disappointing. I hope Airbnb improves its communication, transparency, and support for guests facing complex situations.

لا يتم حفظ حقوق العميل من الناحية الماليه

Just downloaded the app and it keeps freezing up on me! Works better for me in safari.

Airbnb does not protect guests from predatory hosts.

If I can select NO STARS I would for the following reasons. Dissatisfied Customer Service- 06-06-2026 Your customer care team is useless. You have no common sense on how to assist customers with relocating. You tell me you’re paying for the hotel for our stay and tell me to call the hotel to check for availability. I called the hotel and they have availability in El Paso, TX and then when I tell you they have availability, you tell me they don’t. A ridiculous cycle because you can clear see on your end who has availability and who doesn’t and I knew better than to hang up when you advise me to call the hotels 1st. So we stayed on the phone with customer care and on a different phone we verified the hotel had 3 rooms available to rent. Then when I tell customer care(Racela) is completely unplugged from reality. My family and I are in an Airbnb in El Paso, Tx. She tells me well this location has availability, okay where is the location at? In Juarez, Mexico, the hotel is in another country! And here we are trying to get relocated due to the AC breaking down on the house we are staying in, in El Paso, TX. We are not going to Juarez, Mexico at 10 o’clock at night! And that’s in completely different country! Racela, tells me well if it’s too far for you to go to, unfortunately that’s the only hotel that has availability. No, it was not! The hotel we called in El Paso, TX clearly had the availability for 3 rooms for us to stay in! But of course you say you’re paying for it and now there’s no rooms available in your system! No sense of urgency or empathy. Ridiculous, the call went on for over an hour! And we got no where! But this call is being recorded for quality assurance and training purposes. Well this call needs to be listened to so you can see that your attempt to assist was awful and not at all means helpful. Your customer service was not at all satisfactory, our host told us that we were going to get a credit of $350.00 and Racela, told me your not and she doesn’t see why we are even getting this amount back. Out host advised us to tell Airbnb tell Customer Service, to tell them that we want Airbnb Credit so we can use that credit towards our next rental house in El Paso, TX Racela, was upset and angry told us that they can’t give us credit and we have to pay out of pocket. The worst customer service I have ever dealt with has been Airbnb. And this is truly sad because my family and I always travel to El Paso, TX and use Airbnb to book out stays. You clear need to retrain your team people with reality, and tell them that Juarez, Mexico is completely a different COUNTRY! No sense of urgency to expedite this call to a manager to help us book a hotel in El Paso, TX. We were on the phone for over an hour and got no where. Listen to this call on June 6, 2026 @10:21 PM Mountain Time. Never felt hopeless and taken for granted when we were only trying to get my family into a working AC rental house. Customer Care Service team needs a lot of assistance with training calls and how to assist your customers. The call was a complete circus call, our vacation plans were canceled for my family that day due to the urgency we were trying to get fixed and noting was done in Airbnb NON-support team member Racela.

Airbnb started off as a great idea, but it has significantly declined. We booked a trip 6 months in advance and the owner of the property sold it 1 week before our trip. The “host” was actually not the owner of the home as listed, rather a property manager who tried to circumvent the Airbnb terms of service by offering us inferior accommodations and passing it off as adequate, all off platform. When I contacted Airbnb customer service to let them know the circumstances we found ourselves in, I needed to talk to 4 different agents over the span of 3 days who frankly couldn’t have cared less. Every single time I called I had to start over and explain the situation all over again, and I was repeated asked “and their offer wasn’t good enough for you?” The properties offered as an alternative had fewer rooms, fewer beds and fewer amenities. They did not care that the property manager was trying to avoid paying penalties and Airbnb tried to tell me I would have to pay the difference in cost of the now more expensive properties after their client cancelled on us. I had to send Airbnb links to their own terms of service because they weren’t even familiar with them. After everything, we just had Airbnb refund us and booked a hotel. We will never use this app again and would caution anyone else against it as these issues are only becoming more common and practices are just becoming more predatory.

Updated 6/7/26 and can no longer save (click heart) to save to my boards.

Hosted for years, listing fee moved due to two 3-star reviews in a 90 day period. One of the reviews was due to the person wanting a pool when it wasn’t advertised. Customers can sink your ability to host. Airbnb took no effort to review our appeal. Don’t waste your time just go straight to VRBO. HORRIBLE CUSTOMER SERVICE. They copy and pasted the same message 3 times when I was pleading out case.

I’ve used the platform for years and it’s got completely to garbage. Getting support is impossible as they’ve completely outsourced it to Philippines who have no interest in helping. I had to speak to 8 people who continually closed out tickets that were too inconvenient to deal with. It’s actually almost funny how bad it is, if we weren’t dealing with a mold issue that we’re getting no help with.

The app is completely unusable and reviews on places to stay are COMPLETELY untrustworthy. Do not bother.

The feature to select what type of home you want to stay in was so helpful and convenient hate that one got taken away

There is not new search bar in the iPhone app. I can’t search for new airbnbs.

It’s incredible how strict and absurd Airbnb’s policy has become, to the point of ruining the user experience. I left an honest review about my stay, and with the best intention of helping future travelers, I mentioned an excellent place to eat near the property. Airbnb decided to remove my comment. The worst part came later: I contacted Customer Support, and they flat out refused to listen to me or help me resolve the issue. They have a ridiculous policy that prohibits recommending local businesses, when the very first thing any traveler looks for is knowing where to eat or what to visit. It’s a massive double standard: Airbnb doesn’t want you to mention a restaurant on their app, but they have absolutely no problem with everyone promoting them on other platforms. Their customer service lacks empathy and flexibility. A travel app shouldn’t be censoring information that is useful to the community. I find it incredibly hypocritical that Airbnb lists other people’s properties that don’t even belong to them, and that they let people promote Airbnb on their own via TikTok, Instagram, etc., but then feel the need to silence guests from expressing their opinions about the surroundings of the accommodation they rented. This goes against the First Amendment, which guarantees freedom of speech. Who is this company to tell anyone what they can or cannot say, especially when it comes to spreading positivity? Nothing I said was negative, nor did I gain any financial benefit from it. I do not own any of the businesses I mentioned, nor am I affiliated with them. Es increíble lo estricta y absurda que se ha vuelto la política de Airbnb, al punto de perjudicar la experiencia del usuario. Dejé una reseña honesta sobre mi estadía y, con la mejor intención de ayudar a futuros viajeros, mencioné un sitio excelente al que fui a comer cerca del lugar. Airbnb decidió eliminar mi comentario Lo peor vino después: me comuniqué con el servicio de Customer Support y se negaron rotundamente a escucharme o a ayudarme a solucionar el problema. Tienen una política ridícula que prohíbe recomendar comercios locales, cuando lo primero que busca cualquier viajero es saber dónde comer o qué visitar. Es una doble moral enorme: Airbnb no quiere que menciones un restaurante en su app, pero ellos no tienen ningún problema con que todo el mundo los promocione en otras plataformas. El servicio al cliente no tiene empatía ni flexibilidad. Una app de viajes no debería censurar la información útil para la comunidad. Me parce muy hipócrita que Airbnb anuncie propiedades ajenas que no le pertenecen. Que otras personas anuncien Airbnb por su cuenta a traves de TikTok e Instagram, etc., y que luego sienta la necesidad de Silenciar a los huéspedes para que no expresen su opinión sobre los alrededores del alojamiento que alquilaron. Esto atenta contra la primera Enmienda, que garantiza la libertad de expresión. ¿Quién es esta empresa para decirle a nadie lo que puede decir, especialmente cuando se trata de promover la positividad? Nada de lo que dije fue negativo ni me reporto ningun beneficio económico. No soy propietario de ninguna de las empress que mencioné, ni estoy afiliado a ellas.

We got stranded 3 hours from home due to a shot that lied multiple times, and the customer support team not only did not help, but hung up on us and ignored our messages and would not assist in relocating our group of 15. Will never use Airbnb again after the customer support they have.